At Molly & Brooke, we want you to love your purchase. If you're not completely satisfied with your order, our 14-Day Money-Back Guarantee has you covered.
ELIGIBILITY FOR RETURNS
You may return eligible items within 14 days of receiving your order. To be eligible for a refund or exchange, all returned items must:
- Be unworn and unwashed.
- Be in their original condition.
- Have all original tags attached.
- Be returned in their original packaging.
- Be free from perfume, deodorant, makeup, stains, pet hair, or any other signs of wear.
Items that do not meet these conditions may be refused or may only qualify for a partial refund where permitted by applicable law.
HOW TO START A RETURN
To request a return or exchange, please contact our Customer Care team at mollyandbrookefamily@gmail.com. Please include your order number, the item(s) you'd like to return or exchange, and the reason for your request. Once your request has been approved, we'll provide you with return instructions and the return address. Please do not send any items back without first contacting us.
RETURN SHIPPING
Unless the item is faulty or incorrect, customers are responsible for the cost of returning their order. We strongly recommend using a tracked shipping service, as we cannot be responsible for returns lost or damaged in transit.
REFUNDS
Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days.
EXCHANGES
We're happy to exchange eligible items for a different size or color, subject to availability. Just contact us with your order number and the size or color you'd like instead.
YOUR STATUTORY RIGHTS
This policy does not affect any rights you may have under applicable consumer protection laws.